Just went there this morning because this clinic was my only option on the weekend. I read most of the reviews and I hoped for the best!! At first everything went ok. Friendly on the phone and in person. I had an acute issue that I basically needed to see a doc for an Rx. It's true you only see PA's here. She was nice but seemed timid. Spent 2 minutes with me and told me what she'd prescribe. I have been to other urgent cares in Mesa and normally the docs are more explanatory and helpful on pricing since I pay out of pocket. They weren't here.
Here's where my 5 star rating dropped to 0
I get to frys pharmacy and they tell me my RX will be $150 for anti-itch cream! I called the clinic back and asked for a generic brand.
I later get a call back from frys pharmacy saying they called in an RX that cost $195!! Huh?!
I had to get online myself to find the generic brand and see what pharmacy has it cheaper on GoodRx. I called this clinic back and told them that Walmart has it for $38! They must have a call center because it's always someone taking a message and saying someone will call you back.
I get a call back saying I can pick up my RX at Walmart for the $38. I said great! Which Walmart did they call it in at?? The guy didn't know and said it wasn't in the notes.. ok I'm assuming the Walmart down the road. Cool.
I get to Walmart, no Rx or anything. I call clinic back 4th time... I speak to someone different and she says Oh you were suppose to pick up the RX at our clinic.. Omg! No one told me!
So upset! I go back to clinic to get my RX form to take it myself to Walmart! I asked why couldn't you call it in?! She said it was because I listed Frys as my pharmacy. Oh my gosh! I asked for manager who's not there.. awesome. I'll call Monday.