I sew for a living and have been shopping in this store for over 20 years . Yes it's a little cluttered , yes it can get busy and take a little time, but what I love most is YOU NEVER KNOW WHAT YOUR'RE GOING TO FIND!!! If you have a little creative edge, go there. And as for the staff, I love those broads! They'll dish it out, just enjoy it! Where else are ya gunna get that????