Update to my 5/11/2014 review:
Manager sent an email of apology and stepped up offering a price adjustment to my stay. The refund came from the inn - not Hilton, and was sent in a timely manner. Had only he stepped up during my stay.....even with issues - and made this right then, this would have ben a 5-star positive review. Never should a loyal Hilton rewards member be made to feel 3rd class because they reserve through Hilton's system and prepay. Because that was the way they made me feel, and that they would not resolve their issues at the front desk and made me call Hilton twice/1 hour to resolve, and cannot give a full compliment review. But hopefully they will do better going forward and I appreciate - even late, that they did the right thing. Thank you!