As a Chicago transplant I know the pizza's great, and am very excited to have one of my favorite pizza places near home. However, my experience today has left a bad taste in my mouth. We ordered the pizza online to avoid the long wait. Pizza was ordered at 430 pm. We arrived to pick up our pizza at 610pm, our pick up time, only to WAIT in line for 1 HOUR to pick up our online order. This line was an unorganized mess as people frequently cut in to place their ordered. Then without an offer of apology for the wait....the girl at the counter insisted that my prepaid order was declined. I showed her the debit on my account on my phone, as the money had already been removed from my checking account. I ended up having to pay for the pizza with another card just to get my pizza. So I paid twice for my pizza that was COLD when I got into the car!! When I asked to girl why it was a 60 minute wait to pick up an online order she still offered no apology but instead said because she is busy with other pick ups, answering calls and taking orders!!! Only then did the girl at the counter offer me a soda to compensate for the inconvenience of waiting so long and the card problems, Hardly adequate compensation. Too pissed off to stand in the crowded line, and hold up the countless pissed people behind me and wait for someone who knows something....As soon as I got to the car with my COLD pizza, I called to speak to a manager. It took three attempts to get a manager because rather than putting me on hold to wait for the manager they hung up on me twice. The manager has offered to refund both my charges. Will see if that happens. It better! I'm not even sure that's enough compensation at this point in time to make a return trip. I loved Giordano's in Chicago but it might be Lou Malnati's for me from now on.
PS- the parking lot is tiny and parking was another nightmare