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  • No . . . just no. My sister takes her vehicles here and just raves about their service. So when I bought her Pilot and there was a little rattle in the lift gate I took it here to have it fixed before I brought it back to Florida. I made and appointment for 9:30 and dropped it off on time. I was told they would call me in a couple of hours and let me know what was going on. 4 hours later no call so I call them, they take my number and tell me they'll call me right back. An hour later still no call back so I call them again . . the girl tries to get my number again but given their record (or lack thereof) on calling me back I tell her I'll wait for her to find someone. A few minutes later someone comes on to tell me that they still haven't gotten around to even looking at it. I lose it a little bit and thank them for confirming everything I ever thought about dealership service centers I make it very clear that I am not happy and for them to just never mind and I'll come and get my vehicle. Her response to my unhappiness was to say . . . 'ok'. When my sister learns what has happened she calls them up and begins the conversation with 'I've bought cars from you I've been a customer for 12 years and I am not happy.' This sets off a flurry of activity, the Pilot gets fixed in the time it takes to drive to the dealership for free and my sister gets a free oil change. I understand taking care of regular customers but dang. Call me crazy but I don't think you should have to be a long term customer to get your vehicle fixed. So the service guy mutters something about sorry about the miss-communication about needing the vehicle back (what, he thought I was giving it to them??) shakes my sisters hand and gives my sister a free oil change. Apparently the guy who couldn't get his vehicle fixed is still just a potted plant in the room. Funny thing is, I visit my sister a LOT I could have used them for my service when I was there. I could have been one of those regular customers that they, apparently, take such good care of but after this I won't set foot in the place.
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