It actually pains me to write this review. I want to preface my below comments by saying that this is mine and my husband's favorite restaurant & favorite GOTO on Sundays.
last Sunday's Food, Service, and Management was right out horrible and would go down in our history of eating in Charlotte these past 7 months as the worst all around experience! The only good thing about the evening was our poor Server Nathan who is new to the restaurant.
We ordered the 2 appetizer portion of mussels and 1 appetizer portion of the octopus. His came out on a flat plate dry as the Sahara with none of the broth and 2 wedges of grilled bread points . His Octopus was so cold , tough and rubbery. My husband complained to the waiter. Who also was upset about the food.
My mussels also came out on a plate with so much "tomato" "sauce" and a pound of garlic. The sauce was so thick, salty and pasty. I ate 3 pcs and my tongue burned so bad from all the garlic & salt, I had to return it.
The manager finally comes over, mind you she never came over to see how we were doing. In a restaurant with 6 tables occupied so they were not busy. Maybe because she was busy hanging with her friends by the bar and kitchen maybe that is what she was unaware of the crap coming out of her kitchen!
Let's just say her approach was curt and lacked empathy. She came from behind me speaking to me and the words that came out of her mouth... "WOULD YOU LIKE US TO FIRE YOU UP ANOTHER ORDER OF MUSSELS?" That pissed me off! If the cook didn't get it right the first 2x why would it be right the third time. She didn't say "I'm sorry for your experience , how can I make it right...." No acknowledgement or regards for the crap she and her kitchen staff served that night. Let's just say it will be a while before we eat there again! When we do it will only be when Stephen the other Manager who works there and actually cares about the food, customers , and the customers' experience!