I love the bagel. Not those bagelheads you'll see if you watch a recent episode of Taboo on National Geographic, mind you - those are a little odd, even for me. But the everyday bagel. Even the one out of the cart on the street of NYC works just fine, thanks.
There are a few options around Charlotte that do a decent job. But there are a couple that just do strange things with bagels. One of those is Einstein. It isn't that the bagel is bad, it's just that it tastes strange. I think it is too much carraway on the everything bagel - but something is just off.
Other bagels are decent, and the place itself is neat - what looks like an old gas station. Staff is courteous, but not friendly, and service is on the slow side for a bagel shop. You typically have to wait to get it, rather than getting it as you are paying. Still, it'll do in a pinch.