My dish washer was broken. The soap dispenser wasn't opening so the property management company sent Pro Serve out to fix it. The tech showed up on Nov 16th, looked at the washer, determined it needed a new soap dispenser, called in and ordered the dispenser while at my house, told me it would take 3-5 days to come in and if someone didn't call me in 5 days to schedule another appointment for me to call them.
After 7 days no one had called me so I called them. The lady who answered the phone sounded annoyed that I was calling, she verified that the part had been ordered, told me it wasn't in yet and not to worry they would call me as soon as it came in.
Over a month later still no call. I called today 12-26-13 and asked the status. I was on hold for a long time then told they would have to call me back because the tech that came to my house a month and a half ago no longer works for them and they're trying to find out if they part was ordered. I told them it was ordered, he ordered it in front of me ad their office verified that a week later when I called. She said she would call me back.
She called back and told me they found the part and that they will send a new tech out but he is going to have to re-asses the dish washer and if he finds the same issue as the last guy he will have the part with him to fix it but if he determines it to be something else he will have to order more parts. Oh and my favorite part is that they couldn't "squeeze" me in until next Tuesday. Really? They drop the ball and completely forget a customer and then when they are made aware of their neglect they don't even TRY to fix it sooner?
That is just poor customer service. If I did that to one of my clients they would be my priority so that I could attempt to make it right.
I have written my property manager letting them know what poor service they are paying for as well.