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| - It makes me very sad to write this review, for I've gone to Our Town Cinemas dozens of times prior to this afternoon. But I won't be returning.
Today I arrived at 12:50 to see a 1:10 matinee showing of Dunkirk. It's a movie I've been waiting months to see, and it would have been the first movie I've seen in the theater since my 15 month old son was born. We have childcare until only 5 pm, so going to a movie involves missing time at work and using up precious hours of child care. It's not something to be undertaken lightly. Since I work at a nearby school and I planned to go to my office after the matinee showing, I had walked from my home to Our Town and I'd brought my messenger bag full of papers and books. When I walked into the theater today I was stopped (before even getting to the concession/ticket counter) and asked by a woman "Can I help you sir?" I thought this was an odd question, for I was simply putting away my phone in my messenger bag. I responded: "Hi, yes, I'm just putting something away before I come over to purchase a ticket." The woman responded: "We don't allow backpacks in the theater." So, I asked her what she'd like for me to do with it. She said: "Put it back in your car." I informed her that I had walked to the theater, and that I had nowhere to put it. She simply responded: "Oh, well, I'm very sorry." There was no offer to take my bag and place it in the manager's office, no offer to keep the bag behind the counter, no attempt to help resolve the situation in any way.
Our Town Cinemas is located in a college town. A town where many of the faculty and staff walk to work and might well have a bag with them when they come to the theater. Moreover, my messenger bag is the same size as several of my wife's purses. Which leads me to wonder - do they not allow women to bring their purses into the theater? I also can't help but wonder if Our Town's managers realize that they are providing a disincentive for patrons to walk to their theater. This strikes me as extraordinarily unwise since they serve alcohol.
Well, no matter. I won't be returning to Our Town Cinemas. Once my fifteen month old is ready to go to the theater, I'll be taking my wife and kids to see movies on the big screen at one of the corporate multiplexes. I'd prefer to spend my money with local merchants. But, if I'm going to get lousy, impersonal service at a local theater with tiny screens, then I'll just head to one of the multiplexes for lousy, impersonal service that at least comes with a large screen and a great sound system.
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