| rev:text
| - My second visit to Liberty Burger and Wings. Both times I left disappointed. I was hoping to find a good burger joint close to home. The food is average, neither great or terrible. Within the same price range for the GTA, I much prefer Hole-E burger or the Burgers Priest.
My negative review is largely based on my experience with management, not the food itself.
1) They refuse to serve tap water. Even with the purchase of two burgers, a poutine and soda, you cannot get a water unless you purchase a bottle. There are no other water options available. The tap water in the city is safe to drink and this is simply another way to gouge money from paying customers.
2) It took over 45 minutes to receive a menu and place our food orders. Because of the slow pace that was set from the beginning, we informed the restaurant that we were in a bit of a rush in hopes of avoiding future delays with the food. One burger finally arrived but the other was forgotten. The manager came to our table and asked how everything is and I shared my disappointment. He said he predicted we would complain because we mentioned we were in a bit of a rush (if a 1.5 hour dining experience is considered rushing). He said "if you want quick food then you could go to mcdonalds." I completely understand that a chef wouldn't want to jeopardize the food quality by rushing an order, but there was NO rushed pace reflected to put the food out, the food quality didn't exactly reflect time and care either.
3) When the second and forgotten burger finally arrived, served open faced, we noticed a short, curly hair on the tomato slice. We brought it to the manager's attention and he implied that is was our own doing and he said "once there is one complaint, more and more keep coming." Incase you all aren't aware of it, we get a thrill from sabotaging our own food when really hungry after a long wait. I can't help it. The manager did not offer to do anything, I requested that we pay for the food and beverages we did consume and sent the tainted burger back. 1.5 hours wasted.
All in all, my recent visit to Liberty Burger and Wings was bad enough for me to take the time out of my day to share this. Maybe my experience is an isolated incident. Regardless, management was rude and became immediately defensive when approached in a non-confrontational manner. I will note that some online reviewers seem to have positive experiences at this restaurant. Give it a try if you would like to, but I certainly know that I will not be back both because of how management handled the situation and because the food is average.
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