Thank goodness. I was starting to feel like Goldi- brows: one place had bad customer service, the other place was too far. Well, this fairy tale ends with Waxing The City. Janelle is great. She took her time to ask me what I wanted and was polite and listened to what I had to say. They use hard wax which is great and my brows feel better after hard wax anyways. After I left my eyebrows weren't as red as usual and I wasn't pissed about customer service. Win-win. I'll be back.