Unfortunately, they declined servicing (fluid/filter/pan gasket) a GM TH180 automatic transmission because it happens to live in an older Fiat Spyder, citing hard to find parts and being out of their wheelhouse. I can buy the filter and pan gasket kit on Amazon, this transmission was used until 1998...lol. 3 stars because Bill was polite about it even after quizzing him more than once about it.
To clarify on John's response, it was not required that I supply my own gasket and filter ..the statement made on the phone was that the parts weren't available, even though this particular transmission was used in a long list of vehicles. I was simply illustrating that these parts are still easily available, and as such I bought the kit myself.