Well I brought my car here yesterday to the "Quick Lane" for an oil change... the service writer immediately informed me that it would be a 4 to 5 hour wait??? WTF??? So I left ... so I brought it back in today and not much happier, I explained to the service writer a small issue and said oh you will have to make an appt for that... I honestly can't believe how they have customers if they treat people that way.. I will find another dealership to purchase my vehicles and to have them serviced... wish they had ZERO stars here on yelp...