I took my car in that needed new brakes. I did have them talk to my husband on the phone. Being a girl I wanted to be sure they were not doing nothing more that was necessary. We did have a coupon. But they kept trying to sell me premium expensive brakes that I couldn't afford. They seemed irritated. So they said it would be 2 hours. About a month goes by and I noticed some grinding noises to my brakes. Even when I got my oil changed, after getting the new brake pads, the mechanic said I should get them checked. So my husband and I took the car back explained what we were hearing and what the mechanic said. Waited an hour and they said everything is fine. "Dodge just has a bad break system. We could put premium brakes on for you and that would help." Of course we said no if they said the brakes were fine. So went another couple months and I then became a uber driver. So I took my car to a certified mechanic to be inspected. They came back and said my break pads were very low and that I needed new rotors. I explained that I just got new brake pads and the whole story. His reaction scared me, "And they didn't recommend new rotors?!?!" I continued to explain the horrible customer service that we received from them and what they had told us said and He just shook his head and was at a loss for words. All I wanted was affordable brake pads at a place we could trust. Now I'm going to have to spend even more money that I don't have to be able to get this solved so I can use my car for work to pay for bills.