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  • I live in Phoenix and have never been to either location of Chelsea's Kitchen before, but since I live so close to the airport, I thought I would give this place a try since I love Ingo's and this restaurant is part of the LGO Hospitality group. Upon arrival and requesting to be seated in the back so that I wasn't in the front under the florescents and throngs of travelers walking by, the reaction from the hostess was one of bewilderment and unhappiness, as she didn't want to seat us in what was supposed to be closed section, even though there were already people there. The excuse was that they were understaffed too. Not a very good impression to give to a new customer, but we ended up there anyway, go figure. SERVICE: our server, while she seemed a little frazzled, tried her best to be very attentive. Maybe it was the holidays or the short staffed situation or that she was possibly employed by the airport rather than directly by the restaurant that made her unhappy, who knows. Another server, maybe from the bar, poured my wine and spills a little in the process on the table, but had no desire to wipe it up. Really? You want me to clean up after your mess? FOOD: I was hoping that they would have the same menu as their other restaurant and was looking forward to ordering the Dixie pan-fried chicken, but it wasn't on the menu. So I opted for the meatloaf instead. Unfortunately, both the meatloaf and mashed potatoes were barely lukewarm and the broccoli was literally COLD and very under cooked (and I like crunchy veg); there was no way this dish came out of a hot pan or pot recently. And the meatloaf was dry and overcooked, lacking any kind of juiciness or color, just a block of brown meat in very little sauce. My dining companion's burger was hot, so I'm assuming my dish died in the window waiting for his dish. I wanted to send it back, but since our server didn't check on us for quite a while later and my companion was almost done with his burger, I didn't bother. Besides, the clock was ticking on my parking. We dine out a lot and we have our local favorites so it's been a long time since I've tried a new restaurant and was very disappointed. It's not a great experience when you feel like you are being punished when you have done nothing wrong.
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