I didn't go to this one but I went to one near by. In general I have to give Great Clips a low rating. I asked for a bob and the lady butchered it. Yea it would be easy to go back and get it fixed, but I am afraid I would be bald by the time the stylist is finished. I went in to donate my hair to locks of love or some organizations will not charged people with cancer for a wig. So basically my experience with Great Clips is like my hair.....destroyed. It is depressing but thank God it is winter and I can wear cute hats. But I will never again walk into that place.