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  • Oh Los Betos!! I love you, but your customer service severely lacked tonight. Hubby & I came to get tacos and they were very subpar from the usual scrumtiousness. My husband brought them back to you and was treated horribly. He says we cannot ever return to your establishment! (I probably will on the DL) but will not go when tonight's crew is working. We had initially went through the drive through and when I gave them my card, they asked for my PIN (been there so many times, this has never happened before)! Ummmm, no, not giving out my PIN. Luckily I had just enough cash. We made it home, the chicken tacos were as usual, but my shredded beef was lacking big-time and what was there was dry, chalky, and inedible. When hubby took them back, they argued with him and said "that's what you get". No LB, that is not usually what we get. You just lost customers that visit VERY often. So sad. You've been my favorite place since moving here. :(
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