Asked to have my car windows tinted at 10:00 AM. They agreed to the time and told me they will confirm 30 minutes prior. They did confirm, but stated that they need a window until 11:00 AM. At 11:15, they were still not here. No calls stating they were running behind or anything. I called and told them I needed to cancel, due to the fact that they weren't here yet. Instead of an apology, I received a rude "really!?". I , of course, told him really. Then he began to cuss and I hung up. 10 minutes later he showed up to my door. Being a former service member, I did answer my door. He began to be rude and I told him why we cancelled. Then he stormed off saying he was sending be a service fee bill. I asked him what were the agreed terms. Them being here at 10:00 am. Even with an additional one hour window, he still showed up late. (Even though I cancelled before he got here.) If I would have initially received a different response, I might have continued the service. I understand things happen, but this was not handled well.