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  • If only all contractors could be like Hays... *sigh* My HVAC system, while I'm sure worked fabulously when it was installed in my home in 1992, had slowly become my little housing nightmare. Like clockwork, it would crap out on Christmas Day, or July 4. After spending too much money band-aiding it over a few years, it was time to replace the system. I had Hays provide a quote, along with 2 other contractors. I ended up selecting Hays, and besides going back to my natural hair color, it's been one of the best decisions of my life. I was given a firm date and time for my install, and sure enough, the crew showed up on time, ready to work. It was incredibly well orchestrated. It's not like they arrived in waves, and stood around on the driveway, waiting for direction. Every person who showed up knew exactly what to do, and set to work doing just that. It was quite something to watch, actually. 8 hours later, I had a brand new HVAC system. And, they even cleaned the floors. lol The owner, Chris, came towards the end of the install, and I thought that was a really nice touch. How many owners actually bother to check on installs anymore? I had my pool redone, and never saw anyone above the project manager. So, it meant a lot. Since the install was completed, I received a few initial follow-up calls from Hays to make sure everything was working fine, and I was happy. The sales person came a week later to take heating/cooling measurements, to make sure the system was calibrated properly (!). Better yet, since it's been about a year since the install, the girls in the office actually call me to set up my scheduled service appointments. I don't remember these things, and if you miss your appointments, it voids your warranty, so I love that the employees stay on top of this for me. The system itself works perfectly (nothing stops a Trane! lol), and my bills are 25-30% less per month than what I paid with my old, tired system. I couldn't be happier with the experience with Hays, and I have such peace of mind knowing I can rely on them in the future.
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