I'm a hairstylist and a doting mom of two golden retrievers so Ryans is a dual convienience for me, I can get my shears sharpened (properly) and pick up treats and toys for the kids at the same time! They are basically a pet and grooming supply catalog wharehouse and mail-order sharpening service that lets customers into the warehouse to shop while employees fill shipping orders-a little wierd at first but worth it- the prices are about 10-20% lower than Petsmart, etc. Staff is very friendly and professional.