I went in to buy a remote start for my wife's car; figured it would be quick. In and out, schedule the install. An hour later I was still there having them try to figure out which one. The guy working called a manager who couldn't figure it out. Finally I got one and paid, they couldn't tell me what the install charges were for since install was included. But I needed a gift, they said when I came in the install tech could explain it to me. A couple days later I came in for the install...they sold me a keyless entry not a remote start. So I had to return and repurchase the correct one. Talk about a complete waste of time. I tried to call a manager, no one answered the phone. I tried corporate and they blew me off and told me to call the manager. With service like this they'll be the next Circuit City, looks like Amazon is going to get my money on the future.