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| - I called aspen dental for a teeth cleaning. I recently moved to phx and this place was close to my house and under my insurance network. Not knowing the truth behind this place (huge corporation, services in 33 states with 550 franchised dental facilities that serve over 15,000 patients a day, Its headquarters is in DeWitt, New York, East Syracuse.) I moved forward and booked my appt. First- be prepared for a flood of emails and texts regarding your appt. I finally had to call and ask to be taken off their emailing list and that txt is fine. My appt. was at 1pm- I get there 12:50pm the receptionist says "they'll all be back from lunch @1:30pm" why the fuck am I scheduled for a 1pm appt. then? I fill out paper work, 3 patients walk in at seperate times between 1:10-1:30pm. It's around 1:45pm, someone who got there after me gets called back. Minutes later another one of the three gets called back. A few minutes later the third person gets called back. All while I've been sitting there before any of them walked in. It's around 2-2:10pm I get called back. The tech. Says we need to do X-rays. She obviously does not know what she is doing. Finally we finish. I am taken back and wait for the dentist. The dentist arrives says my teeth are good no cavities. The hygienist then comes, and is calling out numbers - apologizes for stabbing me with her dental apparatus. She says I have signs of early gingivitis. NEVER ever have I been told this, in fact quite the opposite. I've been told I have really nice cared for teeth. Next the hygienist says I'll be meeting with the financial coordinator. WTF? So I go into this room, and (my bf is a salesman- I know all the tricks) she immediately tells me I will need work costing 650-700$ And how would I like to move forward with payment? I literally laughed in her face. After I composed myself from laughing, I said ok, well we need to have a conversation because you can bet I'm not going to pay shit for something I have not agreed to do. (Well I was much nicer about it of course). I said first of all I don't need the toothbrush - which I 99.9% believe it's not covered so no I do not want it. I do not want the gel and paste your trying to sell me either. Unless ofcourse it's covered- which I doubt it is. I said I am literally here for my cleaning which is covered and that is it, so may I book an appt. for that? She said well since you've been diagnosed we can't treat you for anything other than what the hygienist has recommended first (the early stages of gingivitis). I said wel this is the first I'm hearing of this- I've only been told my teeth and mouth are in good condition so I'm going to have to get a second opinion. This was the only time she actually started to be helpful - once I threaten to take my business elsewhere. She started deducting the toothbrush, gel, and paste and said well if we deduct all of that your payment is only around 200$. I said I would book the appt. but I'm going to look around for a second opinion- she said well we need 60% deposit to book the appt. I have NEVER EVER had to pay to book an appt. for a dental visit. I said ok I do not want anything i decline everything, and I'll take my business elsewhere.
Please ppl DO NOT go to aspen dental, they are crooks ripping you off!!!! Luckily I know all the sales techniques I knew to get out of there immediately. The thing about sales is when it's a good deal- they don't shove it down your throat with unessary fluff it's straight forward, to the point, and sounds good. This is ALL bad and they try to do it fast and make it as confusing as possible so you leave thinking " what the fuck did I just agree to?" But at that point it's too late. DO NOT agree to anything. This company is owned by corporate fucks who know nothing about dental care. They are in the $$$$ business. And will bleed you dry. After this I immediately went online and found out they are a huge corporation owned by people who know nothing about dental care. You and I are insignificant to them, they only want what's in your wallet. Go to a local dentist. Please.
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