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  • *** Buyer beware *** First of all, appointments mean nothing to this establishment. An oil change took 1 1/2 hours PAST my scheduled appointment time to be completed. That is unacceptable! Additionally, what should have been a $16.95 oil change, turned in to a near $90 bill. WITHOUT consent or approval, additional work was performed on the vehicle. Who does that?! I get it if you see something that needs attention during the oil change process, but you most certainly should notify the owner if additional charges are to be incurred. Phil C. was of no help. Needless to say, I contacted the powers-to-be at Big O in the hopes they can rectify this situation and prevent it from happening to others, although, I have a feeling this is common place here. They are very unprofessional and if I were you, I would go elsewhere!
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