I don't know what happened to our Smith's but the service has tanked. The store used to be just families and our elderly neighbors (most of whom have lived in their homes for decades) but the last few months it seems as though every time we shop here it's like shopping at Walmart. And the employee's aren't any better; they've become so rude that service is appalling. It's as if all of the worst of the neighborhood has suddenly descended upon our once tranquil little store.
To make matters worse, the pharmacy department has become worse than the Walgreens and CVS' that we were desperately trying to avoid! The manager is overtly sexist, speaking to women in harsh and demeaning tones, while treating men with the utmost respect. They never seem to have anything to fill a prescription and can't tell you when or what they'll be getting! My husband had emergency surgery and when I took his prescription there to be filled, first the man in front of me was told they only had 20 of the pills for his prescription so he left and said he'd get it filled elsewhere, then the "manager" told me they didn't have any. I was fuming because the man that left and I HAD THE EXACT SAME PRESCRIPTION. How do I know? Because they speak so loudly that you can hear everything they're talking about.
Terrible, terrible, terrible.