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  • Excellent server, excellent food, clean. My complaint is with the manager, corporate and poor communication. Received the annual free birthday breakfast email and looked forward to the Rooty Tooty Fresh and Fruity breakfast that I have had for years. Hubby goes with and orders the same thing plus we order coffee and juice, so we pay for 3 drinks & 1 breakfast. It is our fault for not noticing that they had changed the offer to the Rooty Pancakes, I admit. We didn't bother to look at the menu (which had changed, of course). We just told our server we would have "two of these", showing her the birthday offer. When the food arrived, it was four pancakes (which I would never order) topped with blueberry for me and peach for hubby. When that was all that arrived, we asked our server and she said they had changed and this is what they provide as they no longer have the RTFF on the menu. She was sweet, but didn't offer to make any changes. Imagine our shock when the bill arrived and it was almost $25! The four pancakes with a scoop of cooked fruit topping was $7.59 for each plate, our coffees were $2.29 each and hubby's orange juice was $2.79. Of course, they took off one of the $7.59 charges as it was the birthday special. However, if we had ordered the senior menu which did have the rooty tooty fresh & fruity, we would have gotten what we expected and paid a total of $17. I asked the manager and her only comment was that she was sorry and they had changed the birthday offer about 6 months ago. My suggestion to both corporate, to this manager and possibly the wait staff. Take the extra step to try to let your special customers know that the offer has changed. If that happened, we would still be rating IHOP with a 5, instead of a 3. To our family and friends that know that my love for IHOP has been legendary for almost 60 years, I still love IHOP, but encourage you to not assume that things are the same and just read the menus! :)
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