| rev:text
| - Okaaay.
I got a pair of cute flats as a gift. Didn't fit. Fine. The Crocs website says I can make a gift exchange. Fab. I called them and they told me I could save some time and money by going to a store nearby. If they didn't have the size I needed, they could ship it in. I found this interesting since the last time I went there and needed a size, they didn't have it, wouldn't have any more stock, wouldn't ship it in -- even though it was available via the Canadian website.
I also asked if I needed a receipt. The service rep told me no; the only thing that mattered was that the shoes be unworn.
Went to the store. It went well. They exclaimed over how cute the colour was, were very nice, etc etc. They didn't have the shoe in stock. I asked if they could ship it in. Nope.
They gave me a gift card for about $34 after scanning the tags and told me I could just go on the website and buy them this way. I asked if I would have to pay for shipping if I was looking for an exchange, and they said yes, but you know, if I spent above a certain amount, it'd be free, and also they have sales sometimes to make up for the shipping. Helpful! If only I was looking to spend over $100 (the needed amount) instead of exchanging a pair of shoes I already had.
I went home, went on the website. The shoes were listed for $45 CAD. I called the store. They said since I didn't have a proof of purchase, they could not give me a gift card for that amount. So they could give me $34, but not $45.
I told them all I wanted was a way to get the shoes in the proper size -- not money, not store credit. Nope. Finally, I asked them to hold the shoes for me and I'd return their useless gift card. The person I was speaking to was clearly tired of this problem and said, "Yes, yes" and then hung up on me. No "goodbye", no "sorry we couldn't help you." Classy.
The thing is, I didn't care what they gave me as long as it was a way to get my shoes. It could have been a dollar, a gift card, or a super secret handshake.
Finally, I called the service line. After waiting about a minute, an extremely nice woman helped me. First, she tried to find out where I was, admitting shipping could be pricey. I told her the story I've written here, and she was surprised.
She took down my information, helped me get a RMA, *gave me her extension* in case I had any questions. They couldn't cover the return shipping (which according to their website, is to Mississauga ... which I could DRIVE to) but they would cover the cost of sending the new shoes. Not the ideal situation, but I'd live with it. The whole call was over in five minutes.
The disconnect between Crocs and their Canadian store is ridiculous. I'm not a huge fan of most of their products, which is a personal preference, but this service was absurd.
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