It is very disheartening to be with a company for 20+ years and get treated poorly. There is always an issue when calling them, either they "can't hear you" and hang up or have system issues.
I had a contour box installed when a technician was here for a mandatory upgrade to digital telephone. No mention of $70 installation cost.
I picked a mini box up at the Cox store and was told that it was free, then get a $20 activation fee on my bill.
After a 40 minute call to the loyalty department because of their system and codes not working, (sure) I am told that with a two year contract I can lower my monthly $202 bill for basic services bundle by $10. Laughable. See ya, Cox. You are a dinosaur.