Place an order by phone for two medium pizzas for takeout 15 mins prior to pick up. Arrived, sales person had to get a manger to ring up sale. Seemed clueless as to my order. Once I paid, waited aprox 20 minutes for pizzas to come out. Was told that the order wasn't quite ready; i.e. they missed it and never filled it. Sat for aprox. 20 mins in a hot pizza shop while they filled my order that I had called in 15 mins prior to showing up. No apologies, no coupons, didn't seem to care that they screwed up. Pizza was good, crust crunchy on bottom, vegitarian pizza was loaded, no skimping. However, service bad, wasted my time. Benefit of doubt, labor day weekend and may have been slammed.