My kid loves this place. We went to party here before and she really digs it.
So we are trying to book a birthday party and all of my contact information is on the request. We get everything lined out, I tell the associate to call me for the deposit, put my personal phone down and get back to work. Never hear from her. She didn't call. She responded to the e-mail that she was there all day and to give her a call. I got busy, didn't find this for weeks. Finally make an effort to re-connect - no call back, no e-mail back, no anything for almost a full week ... I desperately wanted this to work for my daughter, but I'm getting a really bad vibe already. I don't like chasing people ... so until I get the attention I deserve, I'm not changing my rating.