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  • The economy is in the shitter and I KNOW NM is suffering. You would think that upper management would have spread the word that now is the time to be friendly to customers. I realize this is a foreign concept. I'm not a high roller or anything, but I do spend serious cash when provoked. I bought my first Balenciaga bag a couple years ago, and did get a nice thank-you card from the SA; however, when the tassels started to split six months later, I inquired about replacements. Crickets. No follow up. That is sloppy, sloppy, sloppy. When I bought another Balenciaga, the guy working barely stopped checking out all the passersby long enough to ring me up. Barely a thank-you. No note. And this was just a few months ago, when we all knew for real what kind of economic shit the economy was in. Sloppy. The straw was broken this past weekend, when I stopped by to redeem a frequent shopper gift card. The snotty blonde cow working at the Chanel counter looked outwardly irritated by my purchases. She made sure to make handwritten notes all over my receipt and the NM stickers on the products themselves that they were purchased with said gift card. What, so I don't sneak back and try to return a half-used $30 mascara? Seriously? Now that bad-ass Barney's is in town, NM has got some serious competition. You'd think on opening weekend, NM would have been making an extra effort, not staffing the most popular cosmetics counters with angry cougars who act like their estrogen prescription ran out without refills. No thanks - I think I'm officially done.
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