Horrible, horrible, Horrible! I've been downtown and Independence, both were amazing! Beachwood was terrible. Went last Saturday around 1:30 PM so it was not so busy. I sat at the bar where there was 1 person helping everyone. I waited 10 minutes for water and a menu. I finally ordered the grilled salami sandwich and fries. The waitress came back 4 times to ask me questions. Large or small, there was only 1 size. What kind of bread, it was served on rye. How did i want the egg?, says comes with a fried egg. I waited 50 more minutes for my food. It finally came out. The egg on my sandwich was clear, not cooked at all.....fries ice cold. I went to chick fill a. I tried to call and speak with someone, the independence store answered and said Beachwood was not taking calls???? Their not cooking any food, so why not at least answer the phone!