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  • I selected North Mountain Dentisty based on these reviews. When I called to make an appointment, I was equally impressed. Today, I arrived at 2:40 for my appointment, with my paperwork completed. I waited 30 minutes before I was informed that the receptionist was going to call my insurance to verify my copays, etc. I have a new insurance card and when I called to make my appointment, the same receptionist said everything would be verified in advance. When I kindly inquired why this wasn't done in advance, she rudely said "I'm only one person and have other patients to serve as well." Normally, I would expect a small wait for any medical appointment and admittingly I was impressed by the letter I received in the mail prior to coming in reinforcing that first impressions mean everything to them. I was so disappointed and frustrated by the lack of timely customer service, that I chose to leave. Perhaps it was a busy day there, which I understand as well, but I didn't appreciate the poor customer service or lack of appreciation for my time.
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