I have never reviewed on yelp but this just made me to! Kristine at the front was very rude,. She greeted customers by holding the scanner toward them without even looking. I came in with my newly issued guest pass and needed to be activated. She denied to honor my 2-week guest pass because she herself gave me another guest pass 3 days earlier. I told her i haven't been to the gym for years and just decided to give it another try. She didn't even look at the guest pass i brought but kept implying that I already activated another one 3 days ago. I am done with LA fitness! I am glad I didn't sign up again. There are other fitness places out there who don't treat their customers like trash.