Bought an engagement ring at the town square location. I bought it because of the band and wanted to swap out the center stone. Manager there said they couldn't do it. 3 months ago, went to the Galleria location and Jared helped me out. Said it was possible. Then,just recently my fiance and I went there and had my fiance pick out the center stone she wanted as an upgrade. Told me it would take 14 days to get it back but came in 4! I've read about loose diamonds and all and must admit I was worried. I checked it and the center stone was flushed into it's place and is secured. I'm glad we went there for the upgrade on the center stone because the other location would not help. Happy (future) wife, happy life.
Fyi, some adjustments may have to be made to the band to fit the center stone.
They've got our business.