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| - We had our pool done by Rondo 4 years ago. We sold the house about 6 months ago and the Rondo pool was the highlight of the house and one of the reasons the purchased bough the host. I was extremely satisfied with the project and with Rondo. Before contacting with the Pool I checked out both the BBB.org website and the ROC AZ site and of all the pool builders here in AZ, Rondo was the only one without any complaints. Now that I've completed the project I can see why. Communication, Communication, Communication...plain and simple I was communicated with every step of the way. Quite frankly at the beginning of the process even the sales person told us about all of the negatives we should expect (tearing up the landscaping, marks on the pavement, etc.). What sales person does that before the contract is signed? Sales people normally just focus on the positive, Our sales person made sure that we had a complete picture ahead of time. The first time we went into Rondo I was quite impressed, as we were talking to the sales person the owner of the company walked by and stopped to talk with us. This is a family owned business and he told us about his philosophy of pool building. Quality is a must for them. During the beginning of the process pre contract signing and up to the start of the job I had many questions which our sales person skillfully answered and when he could not he had the owner of Rondo respond directly to me, what company does this?!?! The owner of the company responded personally to several of my emails very quickly and when I wanted an option that was only in his pool, he let me come and try out the feature in his pool. This is absolutely unheard of and it wasn't like I was buying the most expensive pool they could build, my pool build was slightly above the average pool. They only use the best sub contractors they can find. Our Super was on the job site at least once a week and during some parts was there multiple days in a row making sure everything was done right and correct. We're there issues, sure there were. After having been through the process, I can't imagine anyone having a perfect pool build but the important part was that our Super made sure the issues were dealt with and handled and taken care of. I would highly recommend Rondo Pools to anyone looking to build a pool in the Phoenix area. At completion besides all the other stuff they give you brushes, skimmer, etc they gave me a Taylor K-2005 Test Kit and spend the time to show me how to use it and talk pool chemistry with me. Rondo Pools get my very highest recommendation.
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