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  • The absolute worst place ever. After my sister's car got hit, we came here on a Tuesday morning to pick up our car that we had a reservation for. We stood in line for an hour and a half, only 3 people were in front of us. There were 2 guys working and both seemed lost and were extremely ineffective. They kept saying this printer was broken, and they kept leaving to get cars cleaned. One guy was dealing with the same customer for over an hour and they were frustrated because he kept disappearing on them. Another couple had been waiting for 2 hours for their car to be cleaned so they could leave. We told them, we would take a dirty/un-gassed car because we were not going to wait 2 hours for it to be cleaned. He told us he had a clean car with gas for us. Which makes no sense, why didn't they have one for the people in front of us, who also had a reservation!???? And they kept answering the phone, which I understand someone needs to do but not if you have a lobby full of really angry people and you are the only one, basically, working. The car is good, but the customer service and wait was absolutely TERRIBLE!!!!!
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