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| - This shop is located in the large atrium at the center of the University Hospitals campus.
The few times I've gone, the staff give a forced smile and welcome you in a way that suggests they're under a lot of pressure from management. If you order from the menu, it will be formally written down on a card (even if it's not busy), as though they'll be fired for small mistakes. It's not a relaxed or friendly vibe.
Today I went with a nice BOGO coupon for any sandwich. They refused to honor it, because apparently they are not a "participating location". So instead I grabbed a salmon salad from the cooler and asked the girl how much since there was no sign. She said $6.79, which is only a little more than I usually pay for lunch. But when I got to the register, they charged me $8. She wasn't even close.
The salad itself was fresh and tasty, although it had 2 lemon wedges instead of dressing. Aside from the lack of dressing ,it was better than any salad I've had from EB in a couple years (I used to eat the chipotle salads on a weekly basis before they shrunk them and decreased the quality). Unfortunately the plastic clamshell container was too small, and as I ate it the contents kept spilling over the side. Salmon is better if it has not landed in my lap first.
If you want Einstein Bros, go to the Nord Hall location on the CWRU campus instead. It's not a far walk, and they're genuinely friendly. They even accepted a similar coupon from me last week even though they "weren't supposed to". Unfortunately their food is also overpriced, but that seems to be a symptom of EB in general.
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