Worst experience at any restaurant in CLT, as well as, any Burger King I've visited. Customer service is completely horrible. CLT should close this place up and open something else. That being said...
I travel through CLT almost weekly and have always grabbed lunch at other places, but I flew in on a Saturday morning (8:36 am on 1/20/18 to be exact) and needed breakfast so I decided to grab a sandwich meal at BK. I placed my order and waited for my food. The server yells out numbers but it is hard to understand her as she does it with her back turned in many cases. I did not hear her so my food sat on the counter for a minute. I finally went up and grabbed the bag and asked for ketchup. She looked at me as if I had 3 heads and pointed at the counter where the napkins were housed without one word. She then turned around and walked off.
The food: horrible. The sandwich was a complete mess (not put together well at all) and had no taste. The hash browns were so greasy, I could have strained the greased and put it in the deep fryer to make French fries.
Honestly, I've never been so discgusted with a fast food location; and, seeing the ratings, I'm surprised that BK corporate has not done something at this point. This may prompt me to send a letter to corporate before someone becomes ill from the food...or the bad attitude.