on 2/3/14 I came in to get some expert advice on the Memphis Pros vs Mak Generals pellet grills. However, I spent an entire hour in there with no help at all trying to figure out things for myself. Somebody was working on a built-in grill so I asked him if I could see a Mak 2 star, but he said simply, "We dont have any of those now". Ok, that is fine. So when are you going to get some in? Can't you place one on backorder? If I am interested in buying, wouldn't the owner of this company want someone to be proactively helping me? Anyways, he didnt do any of this and went back to working on one of the grills. The other rep on the floor seemed mostly interested in sharing BBQ stories with someone that came in to just talk. I patiently waited with my son for that client to finish buying his rub. Then someone else started hanging out and just chatting with the sales rep again. All I needed was basic customer service; someone to ask what I wanted and that they would be with me in "x" minutes. The last thing you want to do as a customer is pull teeth to get someone to help you that never made any effort to help you from the start. They do have a great selection, and some incredible grills that you can't see anywhere else in the city. However, within that 1 hour, I could've been informed and bought the pellet grill of my choice. I will bring my business somewhere else where I dont have to waste my time