| rev:text
| - It's an ER, right? Long wait is a given. Waiting room filled to the brim with low and high priority patients is a given. However, how hospitals manage the influx of patients while squeezing in the quick procedures is what determines a great ER. I have kids with special needs and have experienced a wide range of care under the best hospitals in the valley. I have seen first hand how a great hospital operates and have observed what happens all around me as lower priority cases are squeezed in while fully leveraging the bandwidth of their staff. Chandler Regional is not a great ER. They are a horrific ER. Yes, patients are admitted and they get access to medical care. However, their entire admission to release process needs to be revamped from start to finish. I came in for a head laceration needing stitches and am waiting for 8 hours; all while seeing 3 full waves of new ER patients go in and then out. This facility has been under eternal construction and renovation. They barely manage to keep enough chairs in the waiting room that a simple investment could resolve. Nobody seems to be involved in improving the patient experience. Walls are worn down and filthy after what seems of decades of abuse have occurred. Waiting room was disgusting and had beetles crawling on the floor. Many patients in pain and suffering and I saw NOBODY asking them if they needed something or even just some water. The amount of redundancy I experienced was ridiculous. After 4 hours a doctor saw me for the first time after seeing three nurses. The very first doctor can assess low priority cases and determine if stitches are even needed. NOT at Chandler Regional. After 4 hours I was told I would go to the "fast trak" room to see IF I needed stitches. after a quick google search I already knew that I needed stitches. So I simply asked the doctor, can't you tell me if I need to stitch this or not, now? "No you will be treated in the fast track room to see if it splits back open and needs stitches or glue". All that medical training wasted because their protocol requires lower priority patients to CONTINUALLY be pushed down the queue as patients come in on top. Coming to a hospital when urgent care facilities are closed is not a dumb decision. But this hospital's ER system made me feel like an idiot when I kept asking in front of patients that were moaning and elderly that we're clearly in worse shape than I. Patients that had no idea I had been there for over 8 hours. Waiting that long for a basic procedure makes one desperate. But when you are ADMITTED after 2 hours one gets nervous about leaving without finishing the process 5 hours later. They will warn you that insurance may not cover the bill. So you are stuck in this terrible facility to wait indefinitely. Sure, there are great doctors and nurses here just like any hospital. But protocols and queue management can be improved drastically simply by hiring consultants who have focused expertise in this area or investing in the right areas. So shame to Dignity Health for allowing a hospital to operate in this manner. Keep in mind, I was here once before for a anaphylactic allergic reaction 2 years ago, but had no medical procedure performed. But time erased my memory until I vividly recalled the experience after hours of waiting here. So my advice to anyone reading this is to STAY AWAY until they fix these glaring issues. Even if you are in an ambulance I would risk saying to tell them to take you to another hospital; to Cardon, for example, where I've had much better experiences. Where there is smoke there's fire. Just my $0.02.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)