I placed my order online at approximately 1:05pm for pick-up at 1:40 pm. Reason being I had a 2:30pm business meeting and that would give me enough time to eat and head to my meeting. I arrived at 1:40pm and was told the online system was not working so the kitchen never received my order and it would be another 10 mins (1:50 ish). Not even 5 mins after, a young lady came to pick up her online order and it was immediately handed to her to go order. At this point, I was confused.that means, she would have ordered at or around the same time I ordered. Even more frustrating was my order did not come up until 2:10. I literally had to rush to get to my important meeting and was wondering why there was no discount or mention of discount for the lack of performance by the staff at long horn mallard creek?