I called in Friday afternoon to get my lashes done with Shen and was able to get an appointment later that day. She sends you a text prior to your appointment as confirmation and a text afterwards with friendly reminders on how to care for your lashes which is nice. In addition, she is really diligent with her work - total lash application time took one hour and forty minutes. At the end, she explains how to care for your lashes and gives you a cute little lash care kit. I got the discount through Yelp and ended up paying only $60. Overall, Shen is friendly, professional, provides quality service, and for the price she charges you really can not go wrong. I will definitely be back for a lash refill in a couple weeks.