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  • Our salesman was helpful, and we were very happy with our couch purchase, even though it seemed a bit over priced, we justified it because they claim to have such a good warranty. About a year later a zipper broke and the same cushion was soiled by our puppy. I called the rcwilley right away because we purchased a 3 year warranty on the fabric, I mentioned the broken zipper and they said its not covered in the warranty, after about a week someone came and steam cleaned the cushion. A few days after that I noticed I could still smell pee, I called again and was told "sorry, that is unfortunate". I believe the warranty is bogus, and just a scam to sell. Please beware, there are better deals elsewhere.
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