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| - My condo was one of several condos that had water damage from a leaking pipe. Prostar were chosen as the vendor by the property management company to carry out the restoration work. I had an awful experience with them. Their unresponsiveness? was the biggest annoyance, lack of urgency, and inability to consider the situation I as a homeowner is in. I explained that i had a tenant and I need to manage that situation professionally because I'm a good landlord, in essence I too have a business to run. They put me at risk and I lost my tenant. The damages occurred in June and the work didn't get completed until December. There wasn't a lot of damage to my property, they were so awful at communicating that it took six months to do the floors. They said they would work with my tenant to notify him when they would access the place, they didn't and showed up without notifying him. My tenant came home from work to find his place in a state where he couldn't even walk in the door, let alone sleep there. My tenant called me fuming. No wonder he moved out.
Fast forward to now... another condo leaked and there was some water that had to be dealt with in my unit. The same project manager, Alain, is in charge. I emailed him three times and did not receive a response. I emailed asking about the extent of the damage and notified him i had a new tenant about to move in and needed to know so I could inform him....seems like a reasonable question that deserves an answer. No reply. I spoke with the facilities person in my building, she said there was no damage as far as she knew. From what I could tell there appeared to be no damage in the condo itself. Now, I have received a notification that they are ready to start working on my condo?! I have not been notified of any damages, I don't see any damages...I have no idea what's going on over at pro star but the project manager is not really a project manager, just a warm body. If he's in charge of the restoration of your property... good luck. I know I could use it.
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