| rev:text
| - Planned this for a friend's birthday - wrong call. The boat is totally run down; there were cobwebs on the windows, stacks on chairs on the top floor where we were and a constant stench of unclean carpeting. Water and drinks service and desserts were in plastic cups and plates.
Food was not good; eggs were burnt, the salad ran out by the time we got to the head of the line and took 20 mins to refill. The servers were in a foul mood all of the time. One of them gave 6 cubes of potatoes (I counted) to a friend, when she asked if she can have some more, was given a scrowl. When my turn came I was asked to 'take it myself'...
When booking, I wrote down allergies to green peppers and strawberries for us. We were one of the last few people taking food. However, after we had out plates full with whatever we were dished out, the manager (it seemed) said there was a special plate prepared for the allergies - we asked a) how come she didn't say anything until AFTER our plates were full b) were there any peppers used in the food that we would need to be aware of (no), and decided to not waste food and proceed to eat.
Back on the top section of the boat, we asked if we could have a pitcher of water at our table (No, you have to come up to the bar every time to refill your glass)
But saw carafes at the table in the lower floor (That is because they don't have a bar there so we let them have water at the table)
WHAT?!?!
The final straw; one of my friends spoke to the 'manager' about the horrible service, she never apologized once (my friend was not rude, just politely explained what we had experienced). Then as we were trying to enjoy the scenic view (possibly the only part we did), she comes over wagging a piece of paper with our booking information and the allergy list saying 'We made special food for you that you never ate (THAT YOU DIDN"T TELL US ABOUT UNTIL WE HAD ALREADY MADE A PLATE) and that no one got strawberries with their fruit as you were allergic....WHAT?!?! Was she seriously blaming me for not giving strawberries to the other guests???
Also please note, when we mentioned the poor service and burnt food, we never asked for a compensation of any kind. Just to give feedback on our experience
No wonder there are always discount tickets for this disaster of a cruise online. No one in their right mind would pay full price for it
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