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| - I had been to this location a few times, I never expect anything too positive from a fast food place. I'm sure most of the people hate working there, so a grump or two is fine, I understand, but here was my experience that I drew the line at:
I pull in from the main street, get cut off by a large white SUV that stops in the middle of the parking lot, someone with a Jack in the Box shirt jumps in, another jumps out and goes into the restaurant. The SUV sits for a second (after the driver looks right at me) then backs up behind the drive-thru. I pull up to get into the drive-thru, order everything, and just as I am about to pull to the window the SUV whips in front of me. They were never behind me waiting, they were sitting next to me like they were just waiting to jump in front of me. I wasn't really sure how they were going to get any further because they had never ordered, so I waited and expected them to be gone pretty quickly. Two minutes pass, then five, as they talk to whoever is at the window. They hand them a large drink, no one pays. Someone had screamed "HE GOT THE JOB!" from the car, everyone did a little cheer. Obviously these people know each other.
I finally get my food after 6-7 minutes of waiting. My orders missing some extra fries I had ordered for my boyfriend and I mention it, and the girl asks for my card again, I assume they had forgotten to add it to the order, fine. Gave her my card, got my fries. I asked for a manager she said there wasn't one there right now, I asked for a number, she just gives me a number to the store.
Upon getting home I see she HAD charged me for the extra fries on the first receipt, then again when I asked for them and she asked for my card. My boyfriend and I eat our food then go back down to get our money back. The girl that I guess was the manager that had been there all along was very rude. I asked for just the money back on the fries, that's all I wanted. She ended up refunding my entire meal. That's fine, just wanted the money for the fries, but hey, free food I guess. She basically did it to shut me up even though I was polite because I knew it was a mistake, they happen, I've worked in retail and I understand people mess up. She shoved me away and we left.
The receipt had a place to do a survey so we both did it online, my boyfriend got a call a few days later and the man said he had fired the person who was driving the SUV and holding us up and said we were being mailed coupons. Two weeks later we got two vouchers for a free menu item.
Really disappointed at the employees at this location, I am going to other fast food places near by now even though this is the closest.
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