This is the real world and they are a car dealership which is kind of a parallel universe. Apart from whether you like Chevy or not, they are probably as good as anyone to buy a car from. They are big and well organized, which helps. Service is rarely a walk in the park, but they have a good waiting area with a coffee/food bar. Shuttle service is excellent. Buying/leasing a car....when people work on commission they don't want to waste time with customers who don't seem serious. In the end, price is about the same anywhere.