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| - Their donuts are amazing, but their customer service is crap. I have been to 3 of the stores in the Valley and all three times (I assume owned by the same family) they have been short and rude. The last time I was in this store I ordered a dozen donuts for the office and an iced coffee with caramel and cream. I said iced, specifically. I was picking out donuts and the lady slid over a hot coffee. I said "Oh I'm sorry I wanted iced". She look at me with a look of disgust, paused, and said "Seriously?". I know I said iced, my wife was right next to me and I order iced coffee all the time. She hesitated, looked at the other lady, sighed, and took the hot coffee back and made an iced. I was shocked.
Moral of the story, 5 star product with 1 star customer service. Average it out, you get 3 stars. If listening to instructions and dealing with orders irritates you, go open a business in which you don't have to face the general public or listen to anyone order one of your listed products. If you're having a bad day, try to hide it, you run a business.
What a way to ruin someones morning. I will be going to Dunkin' from now on, or another donut shop, because although their products may not be as good, at least I can walk out of there on a positive note.
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