Charlotte is personal, compassionate and extremely skilled nurse injector who took her time to thoroughly answer ALL of my questions/concerns regarding procedures, expected outcomes and potential problems I may or may not go through (which I didn't experience any of them). Before she left the room to gather the equipments, she asked how good I am with pain; when I told her I do not tolerate sharp pain very well, she offered to do dental block. I've experienced dental block at several different dental offices before, and it wasn't always pleasant - but Charlotte was very precise and careful with her needles, I was very grateful that she took that extra step to ensure I stayed comfortable throughout the procedure. While some people told me that their experiences were fairy simple and quick, Charlotte did take her time to work on me to make sure the results are symmetrical, "natural" yet effective. I am happy with my experience with Charlotte, and I would recommend her to anyone.