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  • If zero stars was an option this airline would get it. I understand that things happen such as delays and cancellations but the way it was handled by Spirit was unprofessional and not excusable. I have been on other airlines that had cancellations or delays and they handled it with more class and professionalism than Spirit by far. The customer service reps were rude and would make fun of customers, call them liars to their faces and then after our flight was cancelled she proceeded to yell at all the passengers talking to us like there was communication or even signs as to which line was which line. Then with her attitude stated everyone clear okay now Noone can say they didn't know. If you don't want to deal with customers then get a different job. As someone who works in customer service if I acted the way the manager and service reps did I would have been fired no questions asked. The updates we got about our flight were limited to the email alerts we got 2 updates from the reps in the 7 hours we were at the airport. Then they got mad when we asked for updates after nothing for hours. Our consolation prize was $7 food vouchers that we got after everything but dunkin donuts was closed, and we can't gurantee when you can get on a flight tomorrow or a we got a refund. Needless to say I didn't have to even think about rebooking I got a refund. I will not fly this airline again and will surely advise anyone that asks about it not to as well. You will find better service, more professionalism and certainly a better value on another airline. I really think that Spirit needs to rethink how their customer service reps and managers act if they expect to continue to have a company.
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